Software supported by the IT HELP CENTER
IT Help Center consultants are able to provide technical support for a wide variety of personal computing software. The chart below will help determine what level of support you can expect.
| CATEGORY | FULLY SUPPORTED | PARTIALLY
SUPPORTED (We will try to help.) |
NOT SUPPORTED |
| Windows Operating Systems | Windows 7, Vista, Windows XP | any earlier OS | |
| Mac Operating System | Macintosh OS X | OS 9 | Macintosh System 6,7,8 |
| Word Processing | MS Word 2007, 2003 (Windows). Word 2008, 2004 (Mac) | any earlier version | |
| Spreadsheet | MS Excel 2007, 2003 (Windows). Excel 2008, 2004 (Mac) | any earlier version | |
| Presentation | MS PowerPoint 2007, 2003 (Windows). PowerPoint 2008, 2004 (Mac) | any earlier version, Keynote | |
| Database | FileMaker Pro | Access, anything else | |
| Integrated Package | MS Office 2007, 2003 (Windows). MS Office 2008, 2004 (Mac) | any earlier version | |
| Web Browser | Mozilla Firefox, Internet Explorer, Safari | anything else | |
| Mail Program | Mozilla Thunderbird, Mac Mail, Outlook (e-mail only), BU's Web-based mail program | iPhone, Blackberry, and other handheld device clients, Outlook Express/Windows Mail, Netscape Messenger, Eudora, Entourage, anything else | |
| FTP Program | See current list at www.bu.edu/pcsc/ftp/software/ |
|
|
| SSH/Telnet Program | See current list at www.bu.edu/pcsc/acs/software | ||
| Photo Editing | Photoshop | Fireworks, anything else | |
| Virus Protection | McAfee VirusScan | Norton AntiVirus | anything else |
| Spyware Protection | MS AntiSpyware, Spybot, Ad-Aware | Spyware Blaster | anything else |
| Dialup | PPP software | ||
| X emulation | X-Win32, X11 for Mac OS X | anything else | |
| Web Dev | Dreamweaver | Any other HTML editor | |
| Group Calendars | Exchange | ||
| Mathematica, LabVIEW, Maple, Matlab, and S-Plus | Licensed by OIT, with IT Help Center support for downloading only. Please see the table below for details. | ||
| Recreation | Chat clients, Facebook | Games, MP3s, etc. | |
| Statistics | SAS, SPSS | ||
| UNIX | The UNIX resources on ACS |
The
IT Help Center can help you with downloading these packages,
but we cannot provide further technical support.
Detailed support info may be found on the download pages
below. |
|
| Mathematica | www.bu.edu/systems-support/software/mathematica |
| LabVIEW | www.bu.edu/systems-support/software/labview.html |
| Maple | www.bu.edu/systems-support/software/maple.html |
| Matlab | www.bu.edu/systems-support/software/matlab.html |
| S-Plus | www.bu.edu/systems-support/software/splus.html |