Other Computing SUPPORT Resources
The IT Help Center provides personal computing support to Boston University students, faculty, and staff. Some departments or programs also have their own computing support resources, described in the table below. CAS, ENG, and SMG have extensive departmental computing support resources, so faculty and staff in those departments (and students in SMG and LAW) might want to use their departmental resource as a primary point of contact.
| Department |
Support
Description / URL |
Contact Information |
| Administrative Offices: Exchange/AD/Outlook supported by ISPS | Many administrative or business offices including WBUR, Residence Life, etc. use an Exchange Server and are supported by Information Systems Planning and Support (ISPS). A full list of the supported departments, and a support request form, can be found at http://isps.bu.edu/about/ | |
| Alumni Link | The Alumni Link offers a variety of services to alumni of Boston University, including E-Mail Forwarding for Life (EFL). | 617-353-4000 |
| CAS: College of Arts and Sciences | CAS Computer Services Group (http://cashelp.bu.edu) coordinates support for staff and faculty in all CAS departments. They support BU-owned machines only. | 617-353-5930 |
| CELOP: Center for English Language and Orientation Programs | CELOP's Multimedia Language Lab (MLL) supports students, faculty and staff of CELOP as well as staff of International Programs (Study Abroad) and the International Students and Scholars Office (ISSO). | 617-358-2499 |
| CFA: College of Fine Arts | The College of Fine Arts Information
Technology Office (CFA ITO) provides technical
support for CFA faculty, staff and students. The Help Desk is located at
855 Commonwealth Avenue, Room 204.
During the academic year, the office is staffed all hours that the CFA Computer Lab is open (see schedule at http://cfaito.bu.edu/lab). Color printing resources and a graphics Mac lab are open and available to the entire BU community. See the CFA ITO site for more information, including print pricing. Faculty and staff may also borrow presentation equipment at no cost. |
617-353-3333 or cfaito@bu.edu
|
| COM: College of Communication | COM Computing Support Services | 617-353-4120 |
| Courseware: Blackboard, CourseInfo, WebCT | Web Central (IT NIS) www.bu.edu/webcentral/learning/courseware/support/ | 617-353-8247 |
| CS: Computer Science | Those with an e-mail account on cs can access mail as follows:
IMAP: cs-imap.bu.edu See below for information on CS WebSubmit. |
|
| Disability Services | Adaptive
and Assistive Technologies and Accessible Web Site Design Resources |
617-353-3658 |
| ENG: College of Engineering | Helpful
information specific to ENG is available at www.bu.edu/engit/.
Those with an e-mail account on engc can access mail at www.bu.edu/eng/webmail/. NOTE: Engineering students trying to access the X drive from off campus will first need to connect to the VPN (www.bu.edu/pcsc/vpn). |
617-353-5303 or eng-it@bu.edu |
| ENG BME: Biomedical Engineering | Support for 44 Cummington Street: www.bu.edu/bme/ | bme-it-list@bu.edu |
| ENG ECE: Electrical and Computer Engineering | The ECE IT group supports systems and Instructional Labs in the Electrical and Computer Engineering department.
|
617-353-1244 or eceit@bu.edu |
| International Programs and ISSO | Staff of International Programs (Study Abroad) and the International Students and Scholars Office (ISSO) are supported by CELOP, as described above. |
617-358-2499 |
| LAW: School of Law | LAW Systems and Technology |
617-358-5555 or lawhd@bu.edu |
| Library
(MUGAR): Web Login access to EZProxy |
Troubleshooting information for library resources is located at www.bu.edu/proxy. |
|
| Linux: BU Linux | http://linux.bu.edu/ |
|
| MED: Medical Campus faculty and staff | The Medical Campus Office of
Information Technology supports academic
programs and administrative functions of the Goldman School
of Dental Medicine, the School of Medicine, and the School of Public Health.
MED IT supports faculty and staff only.
BUMC specific purchasing recommendations can be found at www.bumc.bu.edu/bumc-oit/requestforservices/computer-recommendations/ |
BUMC IT Help Desk 617-638-5914 bumchelp@bu.edu www.bumc.bu.edu/bumc/oit 801 Massachusetts Avenue, 4th Floor (room 485) |
| MED: Medical Campus students | Support for students on the Medical Campus is available through the computing lab at the Alumni Mecial Library Learning Resources Center (LRC), www.medlib.bu.edu/computing/. | 617-638-5433 |
| MET: Metropolitan College | MET IT Services supports all MET-specific computing functions including MET labs and servers. | 617-353-2566 |
| MEDIA SERVICES: Classroom A/V support | www.bu.edu/media/media.html Also see the IT Help Center's page on projecting a notebook computer in a classroom. |
617-353-6875 |
| SAR: Sargent College | Sargent College Information Technology |
617-353-7474 or SAR-Help@bu.edu |
| SED: School of Education | Support for SED faculty and staff is provided by SED-IT: http://sed-it.bu.edu. | 617-353-3181 or sed-it@bu.edu |
| SMG: School of Management | SMG's ITS Help Desk supports all SMG students, faculty and staff. | 617-353-9858 |
| SSW: School of Social Work | The School of Social Work Information Technology office (SSW IT) supports SSW, its academic and administrative units and its sponsored programs. | 617-358-1244 |
| Tyngsboro | Site-specific IT problems (such as networking issues) should be referred to the Director of Operations at Tyngsboro. | 978-649-8300 x301 |
| UIS: PC and Link support | UIS PC support message line:
UIS Link support: |
617-353-4868
617 353-5465 (353-LINK) or thelink@bu.edu
|
| UNIX / ACS Help | www.bu.edu/pcsc/acs | 617-353-2784 or help@acs.bu.edu |
| Vista/Distance Ed | http://vista.bu.edu and use the Help Desk Vista Support Form. | 617-358-1960
888-243-4596 1-866-207-3339 |
| Web Development AND Courseware: Blackboard, CourseInfo, WebCT | Web sites are supported by IS&T's Networked Information Systems group (NIS)
|
or 617-353-8247 |
| WebSubmit | This is a CS application hosted at azs.bu.edu/websubmit | 617-353-8191 |